Return & Shipping Policies
All sales are final. Because of the unique nature of vintage items, all items are final sale. If you have any questions or concerns about an item you are thinking of purchasing, please contact us prior to purchase or checkout. We do not give refunds.
Because we understand that you are purchasing a garment remotely and that in most cases, the garment is between 20-80 years old, Rachel Zabar Vintage, out of obligation to its customers, is meticulous when it comes to measurements and rigorous in its approach to describing any flaws, wear, repairs or any alterations. That said, tiny things may get overlooked occasionally and returns are not accepted in these cases. If you have any questions about measurements or something you see in a photo, do not hesitate to ask us for additional photos or request for us to re-measure something prior to purchase. Returns are not accepted due to issues of fit.
In the case that there has been a major mistake on our part, please contact us within 24 hours of receiving the item and we will review your concerns and arrive at a fair resolution. Our goal is for you to be happy. Please note, in these rare circumstances, any returns are always for shop credit or immediate exchange.
Shipping + Returns:
Orders are processed and prepared for shipment within 3-5 business days of receiving your order. We are not responsible for lost, stolen or damaged packages.
All items are carefully packed and shipped via USPS flat rate or Fedex and come with tracking. Delivery usually occurs 1-4 business days from shipping.
International orders will be shipped using either Fedex or DHL and will come with insurance and tracking. Generally, you can expect your shipment to arrive between 6-10 business days after the drop off or pickup date however, Rachel Zabar Vintage is not liable for and will not take responsibility for any delays due to international shipping practices or customs. Rachel Zabar Vintage is obligated by law to declare the full and actual value of all international orders on any forms or shipping materials. The customer is responsible for all international duties and fees in the home country. The amount and types of duties, as well as other customs information, can be obtained by contacting your local post office.